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[DFRI-listan] "Lost on the broadband super highway"

Brittiska Consumer Focus har sammanställt en undersökning av konsumenters uppfattning av operatörers traffic management. Åtminstone summeringen är intressant att läsa för den oinsatte:


"Overall, our research found that consumers 
have very limited awareness of the term ‘traffic 
management’. Consumers do not understand the 
term, find it difficult to access relevant information 
and, when they do, struggle to understand it. 
The research indicated that without explaining 
traffic management and its impact on the user 
experience, any information provided is not 
meaningful to consumers and is therefore not 
taken into consideration. The research found no 
difference in perceived transparency between 
BSG and non-BSG signatories."


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